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Service | Customer Service, Contact Center, Fie...
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Subject Line automatically being updated after sent

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Posted on by 58

Hi community!

I have been recently presenting problems after I created a web resource which auto-populate the subject line from a email with the case title and the case ID. Normally we use this "compose email" option to send emails via Dynamics CS, however, as I created this OnChange function, it'll automatically send the email even when I changed the subject line from it. I don't know what else can I do to prevent this to happen.

I hope somebody give me advice with this problem.

Regards.

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