Not able to print checks from new GP Environment

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Posted on by jj236502

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We set up a new GP 2013 environment from a restore to a new SQL server. Everything else seems fine and we are able to print to the check printer from any other function except check printing (reports, etc..). The user was originally seeing an error when printing checks. For some reason, I did have to go back and re-add the Name Printer for 3rd party and set it to the check printer again in this environment. That did seem odd. When the end user tries to print checks prints to the check printer, she is no longer seeing an error, but nothing comes out of the printer and the job errors out. She is accessing it from a Terminal Server. The printer on the Terminal Server just shows the print job with a "Error - printing" status.

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L Vail 65,271 on at

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RE: Not able to print checks from new GP Environment

Are you using the Mekorma MICR product? Have you called them and asked what the problem might be? They have some very helpful folks on staff and have always been there for me when I've been in a bind.

Kind regards,

Leslie
jj236502 125 on at

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RE: Not able to print checks from new GP Environment

We have tried printing other items to that check printer and they print just fine. I was told by someone that it may have something to do with the way MICR printing path itself but I'm not sure what else I need to check to verify that.
soma 24,410 on at

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RE: Not able to print checks from new GP Environment

Have you tried to print any other file(word doc) from that server?