445
Hi,
A large number of our Contacts have 2 email addresses connected to them, at this point in time, they can use either address to create a Case.
Is there any way of using Advanced Find to identify the number of cases that were created by Email Address 1 and/or Email Address 2? Or would you recommend a different way of finding them?
Thanks as always.
Ted
You may probably create a view and add the Email related fields from Contact Entity and Created / Modified related fields from Case entity then Export to Excel to validate the data using Excel functions. If this is an On prem org - would have been more easier to run SQL query to get the desired outcome.
Let us know what are the ways you already tried and which gave us the nearest solution to address the problem.
Regards,
Jupiter Alappat
I tried to use the "Created By" in the Advanced Find, but I think that it is not enough to your scenario.
Are you using Online or OnPremise version ?
Regards
Lennon Soeiro
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,269
Super User 2024 Season 2
#2
Martin Dráb
230,198
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (