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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SLA is Paused, Expired...
Customer experience | Sales, Customer Insights,...
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SLA is Paused, Expired or Showing wrong timer on cases created when it was in inactive mode

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Posted on by Shrutika patil42

So, we have created a SLA for our organization,

it was working well, but somehow it got inactive and then i reactivated it. But the cases created in between this are showing Paused, Expired or Showing wrong timer.

Any idea how we can fix SLA for this particular cases. It should be succeeded.

ex 1

pastedimage1655198718474v1.png

ex 2

pastedimage1655198850153v3.png

ex 3

pastedimage1655198936369v4.png

it should be like this

pastedimage1655198781656v2.png

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