So, we have created a SLA for our organization,
it was working well, but somehow it got inactive and then i reactivated it. But the cases created in between this are showing Paused, Expired or Showing wrong timer.
Any idea how we can fix SLA for this particular cases. It should be succeeded.
ex 1
ex 2
ex 3
it should be like this
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
290,537
Super User 2024 Season 2
#2
Martin Dráb
228,520
Most Valuable Professional
#3
nmaenpaa
101,148
Share
Report
All responses (
Answers (