web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SLA is Paused, Expired...
Customer experience | Sales, Customer Insights,...
Unanswered

SLA is Paused, Expired or Showing wrong timer on cases created when it was in inactive mode

(0) ShareShare
ReportReport
Posted on by Shrutika patil42 Microsoft Employee

So, we have created a SLA for our organization,

it was working well, but somehow it got inactive and then i reactivated it. But the cases created in between this are showing Paused, Expired or Showing wrong timer.

Any idea how we can fix SLA for this particular cases. It should be succeeded.

ex 1

pastedimage1655198718474v1.png

ex 2

pastedimage1655198850153v3.png

ex 3

pastedimage1655198936369v4.png

it should be like this

pastedimage1655198781656v2.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 109 Super User 2026 Season 2

#2
Syed Aqib Raza Profile Picture

Syed Aqib Raza 88

#3
ParthPatel249 Profile Picture

ParthPatel249 84

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans