Skip to main content

Notifications

Finance | Project Operations, Human Resources, ...
Suggested answer

Error encountered while processing documents for journalisation process after enabling Feature and posting intercompany customer invoice

(0) ShareShare
ReportReport
Posted on by 35

This isn't happening 100% of the time, but there are now 7 intercompany customer invoices which can't be completed as only one of two journals have been able to be posted against them.

Believe this is related to feature: Enhanced performance for source document accounting framework. And we can't disable it until we've resolved the problem with the 7 invoices which are now stuck.

Document-pending-accounting-generation-_2800_1_2900_.jpg

There are 7 invoices which won't finish posting. Normally with these intercompany customer invoices, there are two journals posted for each. However, with these 7, only one journal was posted for each, the intercompany one has yet to be posted and is now stuck.

Document-pending-accounting-generation-_2800_2_2900_.jpg

MS have suggested to change the number sequence, which didn't work:

1. created new number sequence

2. assigned to the Free tax invoice voucher

3. Press Generate accounting (and wait for batch job Accounting framework processor for journalisation with 1 parallel thread to finish). But same error still being reported in the error log: Error encountered while processing documents for journalisation process   Document number: CGSA.INV001013 Voucher %1 is already used as at date %2.

Anyone experienced this problem and how to resolve? Any suggestions?

  • Suggested answer
    Cat@Citadel Profile Picture
    Cat@Citadel 35 on at
    RE: Error encountered while processing documents for journalisation process after enabling Feature and posting intercompany customer invoice

    To fix this, need to change the GL Parameters: Check for voucher used from Reject duplicate to Warn in case of duplicates. Then generate accounting from the Document pending accounting generation.

    Once all the invoices have been cleared from there (can double check the vouchers posted against the intercompany customer invoices). Switch the GL Parameter back to Reject duplicate. And finally, turn off the feature Enhanced performance for source document accounting framework

  • Cat@Citadel Profile Picture
    Cat@Citadel 35 on at
    RE: Error encountered while processing documents for journalisation process after enabling Feature and posting intercompany customer invoice

    Specifically, the journal which is missing are of posting type: Intercompany revenue, and Customer balance

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,031 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,868 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans