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Hello all,
I have a situation where I send out a Quick Campaign using an Email Template. This Quick Campaign comes from the Email Address linked to a monitored Queue. Any and all replies to that QC Email just sit in the Queue and the ARC does not create a Case.
What I have noticed is that all of the replies I see in the Queue have the Regarding already set to the QC:
When this Regarding is set, the ARC does not fire off. I have tried everything I can think of.
Has anyone found a way around this to get the ARC to create Cases for Emails with the Regarding already set?
Hi Rhoward, you can try the workaround i suggested here - community.dynamics.com/.../1188745
WORKAROUND Created:
I created a Workflow that upon a New Email, looks for the Queue and Regarding. If the Queue is the one I am monitoring, and the Regarding is set, I clear out the Regarding first. This tells the ARC to fire off correctly.
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