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Hello,
Thank you for your question.
In Dynamics 365 Customer Service Hub, emails with a status of "Pending Send" are queued for delivery but have not yet been processed by the email router or server-side synchronization. If you no longer wish to send these emails, you have two main options:
Change Status to 'Cancelled' This is the preferred method if you want to retain the email record for audit or tracking purposes but prevent it from being sent. You can update the status reason of the email to "Cancelled", which effectively stops the sending process.
Delete the Email Records If the emails are not needed for historical or compliance reasons, you can delete them. However, this action is irreversible and may affect reporting or case history if the emails are linked to other records.
To automate this process, you can create a Power Automate flow that:
Make sure the flow includes appropriate filters and error handling to avoid unintended updates.
Please verify if this response was helpful. Best regards.
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