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Microsoft Dynamics CRM (Archived)

Dynamics 365 outlook app causing outlook crash

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Posted on by 204

Recently me and other users in my organisation have noticed outlook/word crashing and this is due to the dynamics app for outlook. 

Has anyone noticed this recently? How do i find out which version of the dynamics app for outlook i am on and how to update it if it needs be? 

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  • Suggested answer
    Arun Vinoth Profile Picture
    11,615 Moderator on at

    Dynamics 365 App for Outlook is another UCI app you can find under Settings - My Apps. There is no version conflicts or anything. Also the continuous updates/delivery to our online orgs will keep it updated.

    You should try to configure your mailbox/app in another environment & validate the crash reason. Do you have lot of assets/artifacts added to AFO UCI app?

    You can open a ticket with MS support to analyze the telemetry data & crash analysis.

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