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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / DNS Record added but e...
Customer experience | Sales, Customer Insights,...
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DNS Record added but email is not available as distribution option

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Posted on by Kalie Leavitt 5

I have set up a DNS record for customer voice and added an email to the approved emails, but I am still not able to see this email under my options to distribute my survey. The Learn documentation only shows creating a DNS record, are there licensing/other requirements not noted there? we have successfully set up a different email address and are unsure why the other wouldn't work. 

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