Microsoft Dynamics 365 provides various tools and reports to track and analyze case resolution time and other related metrics. Some of these tools include the "Case Management" and "Service Level Agreements" features within Dynamics 365.
The "Case Management" feature allows you to track case resolution time and other related metrics such as case volume, case status, and case origin. You can use this feature to generate reports and dashboards that provide insights into your case resolution process.
The "Service Level Agreements" feature allows you to define and track service level targets for case resolution time and other related metrics. This feature can be used to ensure that your team meets your customer service targets and to identify areas for improvement.
Additionally, Microsoft offers various resources such as white papers, case studies, and customer success stories that may provide insights into the impact of using Dynamics 365 on case resolution time and other metrics. These resources can be found on the Microsoft Dynamics 365 website or by contacting a Microsoft representative.
