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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / response routing vs. c...
Customer experience | Sales, Customer Insights,...
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response routing vs. client-side routing

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Posted on by Marvin Reinknecht 100

Hello together, 

can someone explain the difference between the survey types: response routing and client-side routing? 

Thank you very much for your help! 

Regards, 

Marvin 

  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee on at
    RE: response routing vs. client-side routing

    Marvin Reinknecht - Customer Voice provides workflow integration through Power Automate and should cover scenarios from VOC. You can check out customer voice at https://aka.ms/CustomerVoice 

  • Marvin Reinknecht Profile Picture
    Marvin Reinknecht 100 on at
    RE: response routing vs. client-side routing

    Hi Megan,

    okay. So there are no longer these types of surveys? 

  • Megan V. Walker Profile Picture
    Megan V. Walker 1,808 Most Valuable Professional on at
    RE: response routing vs. client-side routing

    Hi Marvin, from the reference URL - looks like you are looking at documentation from Voice of the Customer, rather than D365 Customer Voice. Voice of the Customer no longer exists. Check out this instead:

    docs.microsoft.com/.../about

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