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Customer experience | Sales, Customer Insights,...
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Couldn't open solution in Ribbon workbench

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I am getting following error while trying to load solution in latest version of Ribbon workbench

------------------

undefined
RBW:3.1.443.1.9,CRM:9.2.21092.145
Failed to export EntityMap from entity recommendationmodel to recommendationmodelmapping during solution export. EntityMapId = 3e246c63-a0b6-e711-80fa-005056af57bb
Stack Trace:
Error:
at Xrm_Sdk_OrganizationServiceProxy$endExecute (:50318/WebResources/js/ClientUI.js:4677:13)
at Anonymous function (:50318/WebResources/js/ClientUI.js:19531:5)
at delegate (:50318/WebResources/js/ClientUI.js:2227:13)
at $1_0 (:50318/WebResources/js/ClientUI.js:19637:70)
Trace:

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at Microsoft.Xrm.Tooling.Connector.CrmServiceClient.Execute(OrganizationRequest request)
at SyncOrganizationService.BeginExecute(OrganizationRequest request, AsyncCallback callback, Object asyncState)
at RWB2016.Plugins.RibbonCustomisationsPlugin.GetSolutionDetails(LocalPluginContext localContext, ITracingService trace, String inputData)
at SparkleXrm.Plugins.Plugin.Execute(IServiceProvider serviceProvider)
at RibbonWorkbenchAppHost.SparkleXrmBridge.ProcessExecute(String soapRequest, NameTable nt, XmlNamespaceManager prefixes)
at RibbonWorkbenchAppHost.SparkleXrmBridge.Process(String soapRequest, String action, NameTable nt, XmlNamespaceManager prefixes, Action`1 callback)

  • FredericBe Profile Picture
    FredericBe 5 on at
    RE: Couldn't open solution in Ribbon workbench

    I am having the exact same issue right now. Microsoft is currently investigating and hasn't found a working solution yet but has recognized that there is indeed an issue.

    It is unrelated to included entities in the solution. My solution contains a Single Flow that obviously doesn't use the recommendationmodel entity.

    I would suggest that you open a ticket with Microsoft to investigate this issue.

  • alen1979 Profile Picture
    alen1979 727 on at
    RE: Couldn't open solution in Ribbon workbench

    I'm getting the same error. Even after following both steps given by Pradeep Rai.

    Anyone else having the same issue and a fix for it?

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,482 Super User 2025 Season 1 on at
    RE: Couldn't open solution in Ribbon workbench

    Hi,

    Please try below steps:

    1. Only Include required entities and reduce the entities in solution which we want to open in Ribbon Workbench. Also, try by creating new solution and only add one entity on which you want to add custom Button.

    2. Please check any buttons added on entity through Power FX feature. If yes then please remove and reload the same solution.

    Thanks,
    Pradeep.

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