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Dynamics 365 Community / Forums / Customer Service forum / Difference between &qu...
Customer Service forum

Difference between "Customer Engagement" and "Customer Service"

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Posted on by djdave022002 80

Morning,

I'm very new to Dynamics 365 but I've been working with Dynamics NAV for many years, I have two questions that my research cannot find answers for and i was hoping someone here could help me. The first is a very simple question, What is the difference between Dynamics 365 "Customer Engagement" and "Customer Service" or is one a child of the other ? M<y second question ill post as a separate post

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    TonyaStephenson Profile Picture
    TonyaStephenson 117 on at

    Customer Engagement is a product suite encompassing Sales, Customer Service, Field Service, et al. Customer Service is an application that can be stand-alone or part of the CE Suite. However, the concept of CE is going away with the new licensing changes Oct 1st where all the products will be sold independently with a main app, then attached apps.

  • djdave022002 Profile Picture
    djdave022002 80 on at

    Thank you for that conclusive explanation!

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