Skip to main content

Notifications

Announcements

No record found.

Customer Service forum

Difference between "Customer Engagement" and "Customer Service"

(0) ShareShare
ReportReport
Posted on by 80

Morning,

I'm very new to Dynamics 365 but I've been working with Dynamics NAV for many years, I have two questions that my research cannot find answers for and i was hoping someone here could help me. The first is a very simple question, What is the difference between Dynamics 365 "Customer Engagement" and "Customer Service" or is one a child of the other ? M<y second question ill post as a separate post

Categories:
  • djdave022002 Profile Picture
    djdave022002 80 on at
    RE: Difference between "Customer Engagement" and "Customer Service"

    Thank you for that conclusive explanation!

  • Verified answer
    TonyaStephenson Profile Picture
    TonyaStephenson 117 on at
    RE: Difference between "Customer Engagement" and "Customer Service"

    Customer Engagement is a product suite encompassing Sales, Customer Service, Field Service, et al. Customer Service is an application that can be stand-alone or part of the CE Suite. However, the concept of CE is going away with the new licensing changes Oct 1st where all the products will be sold independently with a main app, then attached apps.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,661 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,379 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans