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Customer Insights - Data forum

Integration of Customer Insights and Dynamics 365 for Marketing

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How do Customer Insights and Dynamics 365 for Marketing integrate?

Is the underlying Customer Insights service of Dynamics 365 for Marketing similar to a dedicated Customer Insights tenant?

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  • Verified answer
    sthomas Profile Picture
    sthomas on at
    RE: Integration of Customer Insights and Dynamics 365 for Marketing

    Hi there -- 

    Few things -- re: integrations between D365 for Marketing and D365 Customer Insights (CI) today:

    1. You can create segments in D365 Customer Insights and export the segment output/members and use within D365 For Marketing

    2. Beyond above, the D365 for Marketing app does not use other CI underlying functionality today - but that is something our teams are actively working on to light up for future releases.

    Hope that helps. If you have any further questions -- you can drop us an email at c360help@microsoft.com

    Thanks.

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