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Document routing agent gives agent version check failed error

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Posted on by Mav

When ever I launch DRA, it gives a message "Agent version check failed", any ideas to fix this ?

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Sukrut Parab 71,710 Moderator on at

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Do you have latest DRA installed ? if you upgraded your environment to latest PU make sure you update your DRA's with latest version as well

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Mav on at

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I downloaded the DRA from my APplication URL, so it is latest .

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Jie G on at

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Hi Mav,

Have you tried to install and configure DRA again according to: docs.microsoft.com/.../install-document-routing-agent

If this doesn't work, go to the host machine, start Event Viewer to review the logs at Application and Services Logs > Microsoft > Dynamics > AX-DocumentRouting to see whether there is any detailed info.

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Mav on at

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This is resolved by uninstalling DRA, removing all DRA folders, removing Registry values and then reinstalling DRA.

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Khalid Ashraf 190 on at

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One of our clients was also facing the same issue and we found that the "Document Routing Client" role was missing to that user. As we gave the role to that user the issue went away.

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Abdo Khoury 14,855 on at

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Hello MAV , we are facing the same issue, can you please advise which Registry value did you remove, thank you

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HamidTheProgrammer 10 on at

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In my case, the developer used the Admin provisioning tool to take over the admin account. To resolve this, I used the Admin Provisioning tool to give the Admin back by giving it the admin email address. All went well from there.

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