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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Case Resolution custom...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Case Resolution customised dialog does not close

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Posted on by H Sheild 428

Hi,

I have enabled the Customizable Dialog for the Case Resolution form. When the user fills in the dialog and clicks Save and Close the dialog does not close and the page it stuck (see screenshot below).  The user has to refresh the web page.

This issue only occurs in one environment, I have it working in another.

I have cleared the browser cache.

Anyone seen this or have any ideas?

pastedimage1597964281390v2.png

  • CU01010507-0 Profile Picture
    CU01010507-0 2 on at
    Case Resolution customised dialog does not close

    A user reports an issue with the Customizable Dialog for the Case Resolution form, where clicking "Save and Close" does not close the dialog, leaving the page stuck. The issue occurs in one environment but works fine in another, even after clearing the browser cache.

    Another user is experiencing the same issue and inquired if Microsoft Support provided a solution.

    1. Both users have opted to contact Microsoft Support for assistance.
    2. A reply suggests it may be a bug and confirms that opening a ticket with Microsoft is the best way to resolve it quickly.

    Takeaway:
    This issue appears to be a bug. Contacting Microsoft Support is recommended for a resolution.

  • CClaudia Profile Picture
    CClaudia on at
    Case Resolution customised dialog does not close
    Hi! I'm currently facing the same issue, did you find a solution to this or microsoft support helped you? 
  • H Sheild Profile Picture
    H Sheild 428 on at
    RE: Case Resolution customised dialog does not close

    Thanks.  I am also going down the Microsoft support channel.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Case Resolution customised dialog does not close

    Hamish,

    That does look like a bug and opening a ticket with Microsoft is a good way to resolve your issue fast.

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