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Dynamics 365 Community / Forums / Customer Service forum / Routing multiple queue...
Customer Service forum

Routing multiple queue items locked

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Posted on by Preetam Yengkokpam 197

I am using Microsoft Dynamics 365, Version 1710 (9.1.0.1856) online.

In Web Client, when selecting multiple queue items and click Route, the "Route To" option is locked. Whereas, when a single queue item is selected, it is unlocked. In Unified Interface, I got an Script Error.

Everything was working perfectly fine for many months and no changes has been made on because the issue occurs. Let me know if anyone is facing similar issues recently. Is there any  alternate way to route multiple queue items in?

Thank you in advance!

Categories:
Queues and Routing
I have the same question (0)
  • Grizzuto Profile Picture
    Grizzuto on at

    I am facing the same issues and have tickets open with MS. Their response today was that they are aware of the issue and it will be corrected in a minor issue before the end of this month.

  • Roberto Rodriguez Fernandez Profile Picture
    Roberto Rodriguez F... 5 on at

    I'm also facing the same issue after an upgrade released the past weekend by MS. So if any of you has news from MS about how to solve the issue it would be great to share it with the community, anyway I will also try to get a ticket with MS to solve the problem.

  • Preetam Yengkokpam Profile Picture
    Preetam Yengkokpam 197 on at

    Looks like the issue has been fixed. It is working now.

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