Dynamics Community Forum Thread Details

Retail POS Offline mode not working

Hi Folks,

I have configured offline database for retail POS for AX 2012 R2 for our new store, but POS is not working in offline mode.

Let me give a brief idea about the server/services structure we have:

STORE A(existing store working always in online mode at Location A):

1. AOS and AX database exists at same location at different servers (lets call the servers as AOSSERVER, AXDBSERVER)

2. Store database is hosted at separate server consisting of dedicated Synch Service and Real time service (lets call the server as HQSTORESERVER).

STORE B(New store expected to be live with offline capabilities at Location B):

1. Location B is on intranet with Location A network via antennas.(no VPN).So, technically Location A and B are in same domain.

2. Location B has its own store server with dedicated synch service and store database(Lets call the sever as STOREBSERVER).

3. This store depends upon HQSTORESERVER for any RTS calls.

4. note: Intranet connectivity for location B(from HQ, location A) sometimes goes down and in that case company wants to depend upon pos terminals to be operational with offline capabilities (StoreBServer is still in network with POS terminals at store B, only RTS would be unreachable).

5. Now the POS is configured at terminal B1 with offline database.

6. we deliberately broke intranet connectivity for Location B (for testing), POS login still works but throws multiple errors(as can be retrieved from even log) on order confirmation. Errors are almost same with process trying to call RTS on HQSTORESERVER .

Error1: TCP Error code 1060, Could not connect to net.tcp//HQSTORESERVER.<domain>/CommerceDataExchangeRealTimeService/Service.msc/Common ............

Error2:No DNS entry exists for HQSTORESERVER.<domain> .....................

As per my understanding, if the intranet link between Location B and Location A is broken (RTS is not reachable) Or terminal B1 cannot connect to STOREBSERVER, then terminal B1 will automatically switch to offline mode.

Is my understanding correct? or if not, how can i make offline mode work as per my requirement?

Regards,

Saddaf khan

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