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Hi everyone,
out of curiosity, I have an SLA attached to a case:
If I then explicitly remove the SLA and press save I get a Workflow error:
This workflow occurs in this scenario above only.
If for example *other test scenarios:
- I replace the SLA with another, with no issue.
- Cancel the case with no issue.
- Delete the case, no issue.
I don't believe I am updating the account/contact instance sla field, that the SLA is associated with via the workflow. The only things I can think of are:
- In SLA items "Applicable from" I look at the customer account and see which SLA they have.
- Or one of my timers does not have a breakpoint, which seems unlikely.
The SLA KPIs and items only look at the case that has been created.
Has anyone experienced this issue? Does it have unexpected ramifications down the line?
Thankyou.
Hi,
Find the below link.
Thanks,
Arshad
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