We're struggling with trying to manage thousands of installations for our products. Is there a way to further automate the creation of Work Order Incidents?
For example, we install a system (product) on a customer vehicle (customer asset). A customer has 1,000 vehicles they want systems installed on. We create a Work Order for the customer to manage the 1,000 installations since they take place over an extended period of time. So, we need to create 1,000 Work Order Incidents where each one has a unique customer vehicle (customer asset), the type of system being installed (product) and the planned date of the installation.
Is there a way to automate the creation of the 1,000 Work Order Incidents associated to the Work Order?
Let's say the customer provides us with a list of the 1,000 vehicles. We could import that list of customer assets and surface it on the Work Order. Let's assume the primary incident type is the same for all 1,000 (let's call it "New Installation"), which has the system (product) being installed. Is there a way to have 1,000 Work Order Incidents created with the system (product) and vehicle (customer asset)? Then the customer service team only has to go in and add the planned installation dates for each of those incidents. Something to that effect.
