Body Message from Template is missing while sending E-Mail

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Posted on by Jason-Ratnam

Hey Community

Since few weeks am trying to figure out how to send, for example a sales confirmation including the body message, in fscm. Actually the smtp configuration works, i can receive the email, including the attachment. But the body message is missing somehow. I had various meetings with microsoft, but we did not find the solution for this.

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Charlotte X on at

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RE: Body Message from Template is missing while sending E-Mail

Hi Jason,

Please check the following configuration:

Configure and send email - Finance & Operations | Dynamics 365 | Microsoft Learn

What type of e-mail is you sending? Is this the case with other e-mails?

It may also be that there is a problem with the configuration of Outlook, so I recommend that you contact outlook's technical support at the same time.