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Microsoft Dynamics AX (Archived)

POS printing issue

Posted on by 135

Gets the error "Retail POS encountered a problem and could not print" while printing invoice.

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  • RAVINDER RANA Profile Picture
    RAVINDER RANA 685 on at
    RE: POS printing issue

    Check Printer type and printer name in Retail Hardware profile and after making suitable changes sync 1090 Job to POS db and check again

    Thanks

    Ravinder Rana

    AX Retail Functional

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: POS printing issue

    Check that in receipt profile, receipt type 'invoice' is selected and the receipt profile is attached to hardware profile.

  • Shafeeque P. Profile Picture
    Shafeeque P. 6,508 Super User 2024 Season 2 on at
    RE: POS printing issue

    This is a generic error. Please share the logs from event veiwer.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: POS printing issue

    Have you installed new model printers? if yes then change the name of printer to older ones and copy dll files in Extension folder applied to Retail pos.

    It works for me .

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