Teams Notifications stopped working for the Human Resources app

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Posted on by SarahA

We have the Human Resources app installed in Microsoft Teams but the notifications to users have stopped working. We've checked everything mentioned in the documentation for the app on learn.microsoft.com/.../hr-admin-teams-leave-app

So within Human Resources the system parameter to enable them is on

It's also turned on on the individuals user options and the batch job 'Business events batch processor' is also running.

Any ideas what else needs to be checked or enabled please?

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SarahA 32 on at

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RE: Teams Notifications stopped working for the Human Resources app

We've resolved it - uninstalled the app in Teams, reinstalled it and notifications are working now.
SarahA 32 on at

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RE: Teams Notifications stopped working for the Human Resources app

Thanks Charlotte. We've tried that this morning but managers are still not getting a notification in Teams that leave requests have been assigned to them - they get the email from the application but just not the teams notification.
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Charlotte X on at

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RE: Teams Notifications stopped working for the Human Resources app

Hi SarahA,

Please try to disable the 'Resets the batch affinity' update.

You can refer to this old thread: (+) Leave Notifications in HR App in Teams - Dynamics 365 Human Resources Forum Community Forum