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Credit and collection module - activity not closing automatically when voucher is settled

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Hi,

We are using the activity function on the credit and collection module and D365FO.

When an voucher is not paid, we make an activity on this voucher for follow up.

Then when the voucher is paid, we would expect the activity to be closed, but it is not.

Instead it genereates new activities as /resolved/ and keep the initiated activity as open.

Closing the activity manually is too time consuming.

My question: Is there any way of closing these activities automatically? Alternatively, do you have any suggestions for other effective ways of handling collection cases?

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Community member 4 on at

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Hello,

Do we have a solution to close the activities when the invoices is match with payment or credit note?

I confirm, this time consuming to do manually.

thanks for your feedback

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Fasih 416 on at

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Hi,

In Microsoft Dynamics closing collection activities automatically typically involves the use of workflow automation, but complete automation of closure may not always be feasible due to the need for manual review and decision-making in collections. However, there are ways you can automate many aspects of the collection process to streamline it.

You can configure workflows to automate routine collection tasks such as sending payment reminders, scheduling follow-up calls, and escalating overdue cases. These workflows can significantly improve efficiency.

Implement approval workflows for case closures. This allows designated individuals to review and approve or reject the closure of collection activities. Some activities may require managerial approval, while others can be automatically closed.

Use aging analysis reports to categorize collection cases based on the age of outstanding invoices. Set up automated actions based on these categories. For example, cases with minor outstanding amounts can be automatically closed, while older or higher-value cases may require manual review.

Integrate D365 F&O with payment processing systems to automatically update collection cases when payments are received. Closed cases can be automatically marked as such when the outstanding balance is paid in full.

Define rules for auto-closing collection cases based on specific criteria. For example, cases with a zero balance for a certain period can be automatically closed.

Explore the use of artificial intelligence (AI) and machine learning (ML) to predict which cases are more likely to result in successful collection and automate actions accordingly. AI can help prioritize cases for manual intervention.

Offer customers self-service portals where they can view their outstanding balances, make payments, and request payment plans. Automation within these portals can streamline collections.

Implement escalation triggers based on predefined criteria, such as the number of missed payments or the total outstanding balance. Cases meeting these criteria can be escalated automatically to higher-level collections.

Use real-time dashboards and reporting to monitor collection performance. Identify cases that are suitable for closure based on predefined metrics and criteria.

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