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Posted on by MS-27040920-0

Hi guys,

I am new to dynamics and I am trying to setup the SLA actions flow. can someone help me out, what dynamic content i should specify in the /to/ field/ in order for the notification to be send to the case owner? My flow looks like this:

If i input an e-mail adress it will be executed, however, it's not what `i am trying to achieve. Thank you in advance,

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RudyZhang Microsoft Employee on at

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Hi,

We have analyzed your requirements, and you can use the /List Rows/action in Power Automate to get all the records for a certain entity and then use Fetch XML to filter them and populate the /Email/address into the /To/ field after filtering.

Here are some simple steps to help you understand the solution.
1. Use /List Rows/ to get all the records of an entity.

2. Use /Fetch XML/ to get the filtered results.
You can use the /Case/dynamic field from the above steps

3.Fill the /Primary Email/ from the result of step 2 into the /To/ field.

In addition, the above steps are only how to get the Email of the Case Owner, other details such as determining whether the SLA has expired or not need to be designed according to your business needs.

Finally, here is the code I used.
<fetch top="50"> <entity name="systemuser"> <attribute name="internalemailaddress" /> <link-entity name="incident" from="owninguser" to="systemuserid"> <filter type="and"> <condition attribute="incidentid" operator="eq" value="2c1bda50-7b74-ee11-8179-6045bda1d5cc" /> </filter> </link-entity> </entity> </fetch>

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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RudyZhang Microsoft Employee on at

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Hi,

May I ask if your problem has been resolved?

Do you still need us to follow up on this issue, please contact me if you have any questions about the solution I proposed.

Best Regards,
Rudy Zhang

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