Changing field value as trigger for sending a mail (customer journey or flow)

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Posted on by Newmember147

Hey guys!

My problem is: we want to start a customer journey or flow to start as soon as a certain field value in a contact form changes! it doesn't matter which value the field is getting filled with. Only the CHANGING should be the trigger for sending a mail (in customer journey or flow)

do you know how to achieve this?

Thanks for your help!

Greetings
Amelie

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cloflyMao 25,210 on at

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Hi Amelie,

You could do it with flow, because customer journey could be only started manually and will only run one time.

The flow looks like below:

Action 1: Trigger:

The scope of flow is organization level, and the flow will be triggered if description field of Contact entity gets changed.

Action 2: Email sending

The email will be sent to contacts' primary mailbox, we can add some custom CSS style by switching into HTML editing mode.

Result:

In contact form

Delivered email

Regards,

Clofly

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cloflyMao 25,210 on at

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Hi Amelie,

Could it work for you?

Regards,

Clofly

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Newmember147 45 on at

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Thanks a lot for your idea! Sounds like it could be exactly what i was Looking for!

I'll test it and report afterwards!

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