Changing field value as trigger for sending a mail (customer journey or flow)

(0) Share

Report

Posted on by Newmember147

Hey guys!

My problem is: we want to start a customer journey or flow to start as soon as a certain field value in a contact form changes! it doesn't matter which value the field is getting filled with. Only the CHANGING should be the trigger for sending a mail (in customer journey or flow)

do you know how to achieve this?

Thanks for your help!

Greetings
Amelie

I have the same question (0)

All responses (3)

Answers (1)

Verified answer

cloflyMao 25,210 on at

Like (0)

Report

Hi Amelie,

You could do it with flow, because customer journey could be only started manually and will only run one time.

The flow looks like below:

Action 1: Trigger:

The scope of flow is organization level, and the flow will be triggered if description field of Contact entity gets changed.

Action 2: Email sending

The email will be sent to contacts' primary mailbox, we can add some custom CSS style by switching into HTML editing mode.

Result:

In contact form

Delivered email

Regards,

Clofly

Was this reply helpful? Yes No
cloflyMao 25,210 on at

Like (0)

Report

Hi Amelie,

Could it work for you?

Regards,

Clofly

Was this reply helpful? Yes No
Newmember147 45 on at

Like (0)

Report

Thanks a lot for your idea! Sounds like it could be exactly what i was Looking for!

I'll test it and report afterwards!

Was this reply helpful? Yes No