Restrict Users Sending Knowledgebase Articles

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Posted on by Sam Conroy

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Morning All,

We are beginning to use KB Articles in Dynamics but wanted to restrict end users from being able to send out KB articles that have been marked "Internal".

I had a quick look but couldn't see anything in the settings for this and I couldn't see an option in the ribbon editor for it either.

Any ideas on this?

Cheers folks!

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Hi Sam Conroy,

Unfortunately, there is no setting for this. You could make this button invisible for all KB articles. However, there is no setting to hide/show it based on the KB article is internal or external. Here is all the setting for Knowledge Base Search control: Add the Knowledge Base Search control to Dynamics 365 Customer Service forms | Microsoft Docs.

You can post your proposal in Ideas forum in order to drive it to be improved.

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