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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Remote Help vs Remote ...
Service | Customer Service, Contact Center, Fie...
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Remote Help vs Remote Assist using inTune / EndPoint Manager

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Posted on by Mike Betts 7

MS have announced today the public availability of Remote Help using MEM (Remotely assist users that are authenticated by your organization. | Microsoft Docs) yet the description talks about "helping your Front Line and Information Workers", so it seems more blurry in terms of crossover.  There is a separate Remote Help app you can download so is this an entirely separate product and topic, with Remote Assist still remaining completely its own product line and no convergence to a single client ?

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