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Customer experience | Sales, Customer Insights,...
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No details displayed when dupplicacted rule is detected

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Posted on by 15

Hello all,

I met a problem with dupplicated rule detection. Usually when a record is dupplicated, we have some details with fields and values. 

However I just met a case where I can't see anything when I create a dupplicate record. (below is my screenshot) 

pastedimage1583414710713v2.jpeg

Is this normal behavior ?

Regards,

I have the same question (0)
  • SErf Profile Picture
    659 on at

    We also have this issue sometimes, but I am not exactly sure when it occurs. Hope someone knows a fix!

  • LuHao Profile Picture
    40,892 on at

    Hi gullivereu,

    Please refer to this blog.

    community.dynamics.com/.../how-to-fix-duplicate-detection-dialog-showing-no-records-in-microsoft-dynamics-365

  • RaviKashyap Profile Picture
    55,410 Moderator on at

    Hi,

    It looks like a bug as others have also reported the same behaviour-

    community.dynamics.com/.../1017685

    Best option woul dbe to contact Microsoft support.

    Hope this help

  • gullivereu Profile Picture
    15 on at

    Hi Hao,

    Thank you for your feedback.

    However it turns out to be working when I am using web client. And when I am using UCI, I am getting an 400 error in web console. It mainly says that my field (lookup type) I am using in my dupplicate rule is not defined for the entity

    {"error":{"code":"0x0","message":"The property 'xxx_produitid' does not exist on type 'Microsoft.Dynamics.CRM. xx_customentity_xx'. Make sure to only use property names that are defined by the type or mark the type as open type.","innererror":{"message":"The property 'xxx_produitid' does not exist on type 'Microsoft.Dynamics.CRM.xx_customentity_xx'. Make sure to only use property names that are defined by the type or mark the type as open type.", "type":"Microsoft.OData.ODataException","stacktrace":"   at Microsoft.OData.ReaderValidationUtils.ValidatePropertyDefined(String propertyName, IEdmStructuredType owningStructuredType, Boolean throwOnUndeclaredPropertyForNonOpenType)\r\n   at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.ReadPropertyWithValue(IODataJsonLightReaderResourceState resourceState, String propertyName, Boolean isDeltaResourceSet)\r\n   at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.<>c__DisplayClass9_0.<ReadResourceContent>b__0(PropertyParsingResult propertyParsingResult, String propertyName)\r\n   at Microsoft.OData.JsonLight.ODataJsonLightDeserializer.ProcessProperty(PropertyAndAnnotationCollector propertyAndAnnotationCollector, Func`2 readPropertyAnnotationValue, Action`2 handleProperty)\r\n   at Microsoft.OData.JsonLight.ODataJsonLightResourceDeserializer.ReadResourceContent(IODataJsonLightReaderResourceState resourceState)\r\n ....  

    Is this a Microsoft known bug occurring on UCI only ?

    Regards,

  • Verified answer
    LuHao Profile Picture
    40,892 on at

    Hi gullivereu,

    I would recommend you raise a support ticket for it.

  • gullivereu Profile Picture
    15 on at

    Hello,

    MS Support team told me that recently a fix has been released and that the bug now occurs only with slow internet.

    Have a good day

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