545
Is it possible to remove a Contact from a live customer journey?
For example - we have a customer journey that invites people to register for an event. If they do not register, we send a reminder. The contact calls us and says they cannot attend the event. Can we remove them from the journey so that they do not receive a reminder to register?
Hi Stephani, I have the same problem but if a customer journey is already live I can't add a suppression segment. Could you please explain better how did you solve the problem? Thank you
If I have a customer journey that has a segment to include and a segment to not include - if a Contact starts out as included, but is then removed from the included segment and added to the not included segment, will they continue thru the journey or be stopped?
Hello,
When a customer journey targets a subscription list, any contact that unsubscribes from that list using a subscription center will automatically be removed from that journey within about 24 hours, even if they are already partway through it. However, if a user removes a contact from the list manually using the Dynamics 365 Marketing interface, that contact will continue to be processed by any journeys they already are on, and may continue to receive messages until all active journeys are complete. For this reason, it is usually best to request that all contacts manage their own subscriptions using the subscription center.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,214
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (