Hi Community!
While testing surveys, I ran into a situation that I can't replicate that looked very dangerous. Within a marketing email sent from MS Dynamics 365 Marketing, after sending a survey (or receiving a survey response) in Dataverse, the owner of the contact(!) record changed to: "CustomerVoiceProjectOwnerTeam_95715561-f86e-464e-8dc6-c691d6d67c15". The only thing I could find about this change of ownership was the following post on community:
But he is referring to the owner of the survey. In my case, the owner of the contact has also changed! It's like the account manager has changed.... There are no custom plugins or Power Automate Flows running on my environment. I also did not make any changes to the relationship behavior. I could not replicate this error nor can I find information about this behavior in the documentation. Has anyone encountered a similar situation and knows what it depends on, and how to avoid it?
Here are the details of the case:
- Environment : MS Dynamics 365 Marketing + Customer Voice
- Status of the integration of Marketing with Customer Voice: Integration enabled
- Survey sent in marketing email from Customer Journej: Yes
- Modifications to the Out-of-the-box function: Environment does not have any custom plugins, power automate flow or relationships. Only a few new custom table
