Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Workflows and Actions present in the managed solution getting automatically deactivated after importing the managed solution

Posted on by 30

Hi,

From the last 2-3 moths we are observing a very strange issue while importing the managed solution.

The issue is our manage solution contains few actions and workflows which are automatically getting deactivated when we are installing the managed solution.

This issue is not consistent i.e. some time the workflow stays in activated state but sometime 7 out of 10 times the Process are going in the draft state.

We are importing the solution using Global admin credentials and tried to import the solution using both CRM classic way of importing the solution and using make.powerapss.com

The issue also replicating for many managed solution which we have.

We have tried the below scenario to understand why and when the issue is occurring.

1) Imported the solution in a new trial environment.

2) Imported the solution with same version number.

3) Imported the solution with higher version number.

We have faced the issue for all the 3 above scenarios.

Let me know if you need any other details regarding this issue or if you are also facing the same issue.

Thanks in advanced

Thanks!

Sheldon

  • Sheldon Copper Profile Picture
    Sheldon Copper 30 on at
    RE: Workflows and Actions present in the managed solution getting automatically deactivated after importing the managed solution

    Thank you for your reply.

  • Verified answer
    meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: Workflows and Actions present in the managed solution getting automatically deactivated after importing the managed solution

    Hi Sheldon, 

    I had the same problem recently.
    After a discussion with a Microsoft support engineer, it turns out that it is a known problem on some online instance. You have to open a support ticket to solve the problem.


    You can refer to the discussion on this link:

    https://community.dynamics.com/365/sales/f/dynamics-365-for-sales-forum/417474/solution-import-deactivate-all-workflows-and-business-rules

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans