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Support Portal Chat functionality

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Posted on by Steve Pillar

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Hi, I have placed a chat widget on my Support Portal but when users click on it, the message shown is /We are unable to load chat at the moment. Please try later/

What's the reason for this? In creating the Chat widget have I omitted something?

Any help/advice would be very much appreciated.

Steve

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Steve Pillar 156 on at

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Support Portal Chat functionality

Thanks for the reply.

Unfortunately I didn't find anything in the article to help me resolve my problem.

This is a screenshot of my issue:

Any suggestions, again very much appreciated

Steve
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Dengliang Li Microsoft Employee on at

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Support Portal Chat functionality

Hi,

You can troubleshoot your issues following the official documentation below.

Chat widget doesn't load on the portal - Dynamics 365 Customer Service | Microsoft Learn

Best Regards,
Dengliang Li

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