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Support Portal Chat functionality

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Posted on by 156
Hi, I have placed a chat widget on my Support Portal but when users click on it, the message shown is /We are unable to load chat at the moment. Please try later/
 
What's the reason for this? In creating the Chat widget have I omitted something?
 
Any help/advice would be very much appreciated. 
 
Steve
  • Steve Pillar Profile Picture
    Steve Pillar 156 on at
    Support Portal Chat functionality
    Thanks for the reply.
     
    Unfortunately I didn't find anything in the article to help me resolve my problem.
     
    This is a screenshot of my issue:
     
     
    Any suggestions, again very much appreciated
     
    Steve
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Support Portal Chat functionality
    Hi,
     
    You can troubleshoot your issues following the official documentation below.
     
    Best Regards,
    Dengliang Li
     

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