We have one user who keeps getting an error when using click to call in Dynamics 365 that the person trying to reach can not be found. It doesn't matter which browser we use he gets the error. I have tested on other users and everyone else is capable of making the call.
Specifically he is clicking on the phone # in a Lead and it comes up to ask if he would like to use Teams for the call. He clicks yes and then gets the error. We have uninstalled / reinstalled Teams, checked all his settings. I made sure to enable / disable his settings in Chrome. We also made sure that Teams is the app for all applicable protocols. We even tested by typing tel:phone number in the browser and that works. This makes me think somewhere between clicking on the link in Dynamics and Teams opening up the data is being lost.
Any help would be much appreciated.
Thank you,
Katrina
