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Customer experience | Sales, Customer Insights,...
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Removing contacts that have been suppressed

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Posted on by 7

I am using Dynamics 365 Marketing and am trying to clean an inherited contact list. I would like to remove the 2000+ contact records that have been suppressed. How can I do this?

I have the same question (0)
  • Haig Liu Profile Picture
    Microsoft Employee on at

    Hi 

    Bulk deletion of contacts is possible, but how to filter those suppressed contacts is a problem.

    Maybe this link can give you some inspiration:

    https://knowledge.hubspot.com/contacts/how-can-i-delete-contacts-who-have-unsubscribed-or-hard-bounce

  • Deborah Webb Profile Picture
    7 on at

    Thank you. Unfortunately, The Suppressed are not hard bouncing .. the quest continues ...

  • Suggested answer
    Joni Mohamad Profile Picture
    Moderator on at

    Hi Deborah,

    Currently, there is no ability to remove email addresses out of the suppression list by yourself. You're only way to delist contacts out of the suppression list is to open a support ticket. Please refer to this doc learn.microsoft.com/.../suppression-lists for more information.

    Thanks,

    PM, Microsoft.

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