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Hi,
When i add a video it appears with this error in the email?
The URL of the video thumbnail does not appear :
How to correct this problem please?
Thanks.
Regards.
Fa
Hi, Fa
I have tried to reproduce your issue and here is my result.
The thumbnail is set in the Video. To make sure your URL is a valid one, please click the button in the end of the ‘Video thumbnail URL’, which is highlighted in the following screenshot.
Here are 2 ways to get the URL.
Then you’ll get the URL of thumbnail from the original hosting platform.
For example, upload an image to the Dynamics 365 Marketing files.
Right-click to copy the URL of the image also and set it into the video as ‘Video thumbnail URL’.
Save the video and re-add it into an email.
The image will be shown as the thumbnail to the video.
The supported types in the Dynamics 365 Marketing files are GIF, BMP, JPEG and PNG.
The maximum file size for uploaded images is 5 MB.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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