web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

remove a filter from queue drop down list

(0) ShareShare
ReportReport
Posted on by 50

Hello , 

is there any way to remove some filter value from the queue drop down list ?

pastedimage1635765791244v1.png

I have the same question (0)
  • empath-e CRM Profile Picture
    1,136 on at

    You should be able to do this under the Queue Entity - Views 

  • ljam Profile Picture
    50 on at

    In the view we can't find the filter view like :

    queue i am member of

    all queues

    all public queues

    any idea ?

  • empath-e CRM Profile Picture
    1,136 on at

    I assume you have the View filters set for 'All Active Views' so all the Active Views will display?

  • ljam Profile Picture
    50 on at

    Just to clarify , my need is to remove some filter from the drop down list

    I don't know if it is crm standard or not ?

    pastedimage1635770040623v1.png

  • empath-e CRM Profile Picture
    1,136 on at

    Ive just done some research on this and the 3 sub filters on this form are system filters and hardcoded so there is no UI configuration to hide them. Please see link below.

    https://www.microsoftcrmblog.com/2015/03/crm-system-queues.html

  • LAMYAE Profile Picture
    30 on at

    Thank you Adam , I think so

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 128 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 95

#3
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans