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remove a filter from queue drop down list

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Posted on by ljam

50

Hello ,

is there any way to remove some filter value from the queue drop down list ?

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LAMYAE 30 on at

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RE: remove a filter from queue drop down list

Thank you Adam , I think so
empath-e CRM 1,136 on at

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RE: remove a filter from queue drop down list

Ive just done some research on this and the 3 sub filters on this form are system filters and hardcoded so there is no UI configuration to hide them. Please see link below.

https://www.microsoftcrmblog.com/2015/03/crm-system-queues.html
ljam 50 on at

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RE: remove a filter from queue drop down list

Just to clarify , my need is to remove some filter from the drop down list

I don't know if it is crm standard or not ?
empath-e CRM 1,136 on at

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RE: remove a filter from queue drop down list

I assume you have the View filters set for 'All Active Views' so all the Active Views will display?
ljam 50 on at

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RE: remove a filter from queue drop down list

In the view we can't find the filter view like :

queue i am member of

all queues

all public queues

any idea ?
empath-e CRM 1,136 on at

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RE: remove a filter from queue drop down list

You should be able to do this under the Queue Entity - Views

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