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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / remove a filter from q...
Customer experience | Sales, Customer Insights,...
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remove a filter from queue drop down list

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Posted on by ljam 50

Hello , 

is there any way to remove some filter value from the queue drop down list ?

pastedimage1635765791244v1.png

  • LAMYAE Profile Picture
    LAMYAE 30 on at
    RE: remove a filter from queue drop down list

    Thank you Adam , I think so

  • empath-e CRM Profile Picture
    empath-e CRM 1,136 on at
    RE: remove a filter from queue drop down list

    Ive just done some research on this and the 3 sub filters on this form are system filters and hardcoded so there is no UI configuration to hide them. Please see link below.

    https://www.microsoftcrmblog.com/2015/03/crm-system-queues.html

  • ljam Profile Picture
    ljam 50 on at
    RE: remove a filter from queue drop down list

    Just to clarify , my need is to remove some filter from the drop down list

    I don't know if it is crm standard or not ?

    pastedimage1635770040623v1.png

  • empath-e CRM Profile Picture
    empath-e CRM 1,136 on at
    RE: remove a filter from queue drop down list

    I assume you have the View filters set for 'All Active Views' so all the Active Views will display?

  • ljam Profile Picture
    ljam 50 on at
    RE: remove a filter from queue drop down list

    In the view we can't find the filter view like :

    queue i am member of

    all queues

    all public queues

    any idea ?

  • empath-e CRM Profile Picture
    empath-e CRM 1,136 on at
    RE: remove a filter from queue drop down list

    You should be able to do this under the Queue Entity - Views 

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