SLA response and resolve violation report

(0) Share

Report

Posted on by Community Member

Hi Team,

I have configured enhance SLA for case entity. But user not response or resolved the case it will escalate next level.

I am trying to view reports or view field on resolved form which case response violation and which case resolve violation case Entity. Kindly help me.

Thank you

Vetrivel G

All responses (1)

Answers (0)

Suggested answer

Asif365 1,431 on at

Like (0)

Report

RE: SLA response and resolve violation report

I think you can define custom key performance indicators (KPIs) for case entity that's set up to be used with SLAs.

Please have a look at the below link for more information.

docs.microsoft.com/.../5-defining-custom-kpis