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Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Offline profile not syncing in the background for IOS device

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Description:

The Field Service app is not syncing when the app is not open. 

NOTE: in the settings on the mobile device syncing in background is turned on for the Field Service app

Steps:

  • Set the Inspector up for the offline profile (testuserfs1@kiwa.com)
  • Set Refresh app in background on
  • Open mobile FS app 
  • Download data to work offline
  • Backend coord schedules WO to Inspector, booking is created
  • Inspector gets a message from the app
  • After 5 minutes turn off the internet/wifi
  • Open the app and start the booking --> network unavailable
  • VJ2021 Profile Picture
    VJ2021 7 on at
    RE: Offline profile not syncing in the background for IOS device

    Did you get the solution to your issue? 

  • Verified answer
    RE: Offline profile not syncing in the background for IOS device

    Field Service (D365) Mobile app does not currently support background sync on iOS. That capability will be added in a future release.

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