Hi - We use Purchase invoice journal workflow for approving ad hoc vendor invoices. Its quite simple and has worked well for a long time.
I have discovered a new issue which I I think may be a bug but either way I cannot recover the workflow.
Here are the steps:
- New Invoice Journal created with multiple lines
- Submitted to workflow
- Journal Validated by user which shows a warning that some of the invoice numbers entered had already been used (we prevent duplicate invoice numbers by vendor)
- Journal recalled so it can be edited
- Workflow stopped with Unrecoverable status and error message "Stopped (unrecoverable): Journal APInv, JBN0001525 is being posted and the workflow status cannot be changed"
There is no option to Resume, Recall, Reassign the workflow. It seems to be truely "unrecoverable".
I suspect that by validating the Journal, it has somehow linked this to it being posted (which it can't be as workflow was never approved) and workflow is now trying to recall what it thinks is a posted journal, even though it isn't posted, and is erroring as a result.
My question is how can I get this journal back to a state where it can be edited? My worry is that because the lines exist, we can't just key a replacement journal as AX will validate the invoice numbers against the now stuck journal.
Many Thanks
