I have a very basic customer journey that sends emails to a static segment. I noticed that if I add contacts to the segment, the emails are sent to the original set of contacts and not the added contacts. If I add contacts to a static segment, do I need to stop the journey and set it to live a second time? How do I get the emails send to contacts that were added after the customer journey has started?
Hi Nya, thanks for your reply. In the journey I am working with, I've added 3 new contacts but the email never got sent to them.
Hi,
Here is my test journey.
The segment "Test 03" contains only one contact.
After the journey processed the contact,
I added another contact into the segment directly without stopping the journey.
The second contact will still be sent the email normally.
As long as the end date of the journey has not yet arrived, the new contact in the static segment can be processed.
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