I understand that the CC field cannot be set as a condition in the Automatic Record Creation rules.
I would like to create a Case if a specific string is included in the CC field.
In that case, would the only solution be to create a custom single line text field for the CC and use a Workflow or Plugin for this development?
The From and To email addresses have text fields associated with them, so I’m curious—why doesn’t the CC field have an associated text field?