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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Do not include contact...
Customer Insights - Journeys forum

Do not include contact twice in the same journey

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Posted on by Radoslavov 380

Hi Guys,

I was wondering if there is a way to exclude a contact to enter one journey twice.

What I mean: If you have A Monthly Subscription this will include you in a monthly segment and will start sending you emails for the Monthly campaign.

If you switch to Annual Subscription this will take you out of the monthly segment and you will be in the Annual one now, which will send you annual campaign emails.

HERE IS THE QUESTIONS, if you switch again from Annual to Monthly, can I make it that you NOT to receive the same monthly email (for the same product that you've previously got) again.

What the idea behind. If instead of the product we use the city and you leave originally in London you will receive an email "Welcome to the City of London", but a few months later you move to New York, now you will receive an email "Welcome to New York".

But if after half a year you return back to London I don't want you to receive the same email "Welcome to the City of London" since you've already got it and you know the city quite well so you don't need my emails.

I trust I explained it well. If something is unclear please let me know.

Kind regards

Categories:
Email
Segmentation
  • Radoslavov Profile Picture
    Radoslavov 380 on at
    RE: Do not include contact twice in the same journey

    Hi Christian,

    Thank for the explanation.

    I tested it and indeed it happend .

    Change the city of New York to Londong and the guy starts the London campaigh .

    In the middle of the campaign I change the city back to New York and the journey didn't start again even tough he was in the segment as a member.

    Thank you for the explanations :)

    Regards

  • Suggested answer
    Christian Abeln Profile Picture
    Christian Abeln on at
    RE: Do not include contact twice in the same journey

    Hello Radoslavov,

    A journey is like a pipeline through which the contacts flow. Once in that pipeline contacts will not start the journey again, even if the journey get stopped. (The only exception would be a recurring journey, where contacts start for each recurrence from the respective segment.)

    If a contact changes for example his address from London to New York and is now found in the segment for New York, the contact will start its journey as well in the customer journey with the New York segment. But it will still continue in the journey with the segment for London, even though the segment for London might not return it anymore. When the contact comes back to London, it will not start again the Journey for London from the start because it is already on that journey - regardless of the fact that the London segment returns him now. And it will continue its journey in the New York segment as well.

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