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I had prepayment. After work was completed and planning lines moved and invoice created and negative lines added with prepayment amount my invoice is negative. How can I refund customer money after?
I don't think that you will be able to post a negative invoice.
If the total of the planning lines are negative, why don't you move all the planning lines (the positive and negative ones) to a Credit Note?
After Credit Note has been posted, you can then do the customer refund from a payment journal, linking this to the posted Credit Note.
We offer services and go through jobs moving ledger entries into planning lines and then into invoice. I create negativi line in planning lines with prepayment amount. When proforma created i have difference of 16000 bit it’s negative meaning i owe customer. Can i post negative invoice and then create negative credit memo against that invoice ? Or how else can i do it? Do i apply just part of prepayment leaving part just in customer account?
hi,
You can create a Payment in the Payment Journal.
When the Payment is posted, you can apply the Invoice against the Payment.
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