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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Line Spacing Problem

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Line Spacing Problem

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Posted on by CU08101601-0

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Hello! I'm a Graphic Designer responsible for creating the email layouts for my company. About two weeks ago, I noticed that Dynamics is having issues with line spacing in Outlook (Classic Version), which is causing the emails to appear much longer than intended. Has anyone found a way to fix this without manually editing each text box in the HTML tab? It seems to be a bug in the editor, as it happens even when I create a new email and use a fresh section from the system. Thank you!

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Dynamics 365 Customer Insights - Data

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KristineRisberg 57 on at

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Hi,

This looks like an Outlook Classic rendering issue rather than a problem with the content itself. Outlook Classic uses a different rendering engine than Outlook web/mobile, so line-height and paragraph spacing can behave differently, especially when the email editor generates or rewrites HTML. This is probably not something you can fully fix from the visual editor alone.

Microsoft’s own Customer Insights - Journeys guidance calls out that email clients render HTML differently, with a dedicated section for Outlook Classic rendering issues Troubleshooting: Fix email rendering issues - Dynamics 365 Customer Insights | Microsoft Learn

A workaround is to standardize the text styling in the HTML template or reusable content blocks rather than editing each text box manually.

Kristine

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