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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Cannot select checks ...
Microsoft Dynamics GP (Archived)

Cannot select checks / records do not populate

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Posted on by Renee Leung 6,775

A user cannot select checks.  When the payment batch is set up and after hitting “build a batch”, existing invoices do not populate.  What could be causing this issue and what can be done to fix it?

 

This is happening for the user on any work station that the user logs into. This worked previously.

 

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  • Bradley Gehrls Profile Picture
    Bradley Gehrls Microsoft Employee on at

    Hello,

    Thank you for using Microsoft Online Communities.  I understand that you are processing a select check batch and enter a range of invoices and when they click build there is no amount.

    I do have some further questions regarding this thread.

    1. Are they using EFT?

    2. Does this happen for All users?

    3. Are they creating a new batch or adding to an existing one?

    4. Have they recently upgraded version?

    5. What version are they currently using?

    Main reason that I have come across with invoices not pulling into a select checks batch is they are using a remit to address on the invoice that is setup to be used with EFT.  If you do not set the batch to be EFT the invoices will not be paid with a normal check and would not be include in the check run.

    If you have any other questions please let me know.

    Best regards,

    Brad G

    Microsoft Dynamics GP

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  • Renee Leung Profile Picture
    Renee Leung 6,775 on at

    Hi Bradley, Thanks for your response! After doing some zooms and inquiries and smartlists, we found that payment amounts had been applied to the invoices which explains why they did not show up after we built the check batch. Strangely, the batch for the payments that were applied was a batch the user had deleted. I suppose this is due to a power fluctuation causing GP to hiccup... ? Which would have happened while the check batches were being deleted and re-entered multiple times but NOT posted... After running checklinks, this mystery batch was added which allowed us to go back into the batch window to delete it and properly print a new check batch. I guess my only question would be - is there any other reason besides a power fluctuation/hiccup to cause GP to fail to fully delete a batch, as in this instance? Thanks!

  • Bradley Gehrls Profile Picture
    Bradley Gehrls Microsoft Employee on at

    Hello,

    Thank you for the update.  Not that I can think of.  When you have a batch of payments and you delete them the invoice should be freed up to pay again.  If this amount did not get cleared then you would not be able to select them.  Since running check links recreated the batch it is like the SY00500 table or batch header table deleted the record but the actual checks did not get cleared out.  Hence when you ran check links they came back and you could delete the batch again.

    If you have any other questions please let me know.

    Best regards,

    Brad G

    Microsoft Dynamics GP

    We hope you get value from our new forums platform! Tell us what you think

    community.dynamics.com/.../default.aspx

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  • Renee Leung Profile Picture
    Renee Leung 6,775 on at

    Hmm I see, I guess there is no full fix for avoiding an incomplete processing error like this, but thank you for further explaining!

  • Bradley Gehrls Profile Picture
    Bradley Gehrls Microsoft Employee on at

    Your welcome, if you have any other questions please let me know.

    Best regards,

    Brad G

    Microsoft Dynamics GP

    We hope you get value from our new forums platform! Tell us what you think

    community.dynamics.com/.../default.aspx

    This posting is provided AS IS with no warranties, and confers no rights

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