web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service Mobile -...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Field Service Mobile - Inspection Form are cleared out after saving

(0) ShareShare
ReportReport
Posted on by CU06100155-0 3

Hi everyone,

 

Has anyone encountered an issue where an Inspection Form in Field Service Mobile is cleared out after saving? In the Audit History, it appears that the Inspection Response ID was deleted by the mobile user (Please see below), even though they do not have a way in the Field Service Mobile to delete it and it happened when the User is still in the form.

Furthermore, I found the below issue in the background process

 

Would appreciate any insights or guidance on this. Thank you!

Categories:
Dynamics 365 Field Service
I have the same question (0)
  • Suggested answer
    Niki Patel Profile Picture
    Niki Patel 108 on at
    Hi,

    This behavior is usually related to how inspection responses are synchronized in Field Service Mobile. When an inspection is saved on the mobile app, the responses are temporarily stored locally and then synchronized with Dataverse. During this process, if the sync detects conflicts, incomplete data, or if the inspection record is recreated/updated, the existing Inspection Response records can sometimes be deleted and recreated, which may appear in the Audit History as if the mobile user deleted them.

    The user typically does not have a direct option in the mobile app to delete inspection responses, so seeing the mobile user as the modifier/deleter is expected because the action is performed through their mobile session during sync.

    It would be helpful to check:

    • The background process error details related to the inspection record.

    • Whether the device was offline and syncing later, which can sometimes cause response records to be replaced.

    • If there are any plugins, flows, or business rules triggered on inspection or inspection response entities.

    • The Field Service Mobile app version, as there have been known sync-related issues in certain versions.

    Reviewing the background process message you mentioned should help identify whether the responses are being deleted due to a synchronization conflict or another automation running in the environment.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 34

#2
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 31 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans