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Finance | Project Operations, Human Resources, ...
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BIService and RetailSelfService still showing old versions after Service Update from v10.0.13 (PU37) to v10.0.15 (PU39)?

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Posted on by 50

Has anyone else experienced an issue with upgrading a local D365 F&O OneBox development environment from v10.0.13 (PU37) to v10.0.15 (PU39)?  Specifically, in my situation everything updated as expected except for these 2 components:

  1. BIService
  2. RetailSelfService

Some background details:

I spun up a fresh D365 F&O developer OneBox using the v10.0.13 (PU37) downloadable VHD from LCS.  After doing some minor testing and configuration (to verify that it was working properly), I upgraded the OneBox to v10.0.15 (PU39) using the software deployable package from LCS.  I did not add any custom code to the OneBox before doing the update.  It was a "plain vanilla" deployment with the out-of-the-box functionality and demo data included in the OneBox.

During the v10.0.15 update, I encountered 3 well known errors (i.e. other D365 F&O developers already posted solutions for these issues).  Those errors halted the execution of the runbook, but I was able to resolve those issues using the blog posts that I found.  In each case, I was able to restart the runbook execution and pick up where it left off.  And eventually it completed all steps successfully.

However, BIService and RetailSelfService are still showing the old version numbers from v10.0.13.  All other components show their new version numbers associated with v10.0.15.  

5430.list.jpg

I checked the logs, and I didn't find any obvious signs of failure.  In particular, the UpdateRetailSelfService.log seems to indicate a successful update.

UpdateRetailSelfService.jpg

The BIService update was a bit more puzzling.  I included it in the DefaultTopologyData.xml file when generating and importing the runbook. 

DefaultTopologyData.jpg

But strangely, I don't recall seeing any execution steps to process the BIService update.  But there are definitely files available in the installation folder related to BIService:

BIService.jpg 

Can anyone suggest how to get BIService and RetailSelfService components to upgrade to their new versions for v10.0.15 (PU39)?  As I mentioned, I haven't found any obvious error messages in the logs, but maybe I haven't looked in the right place.

I have the same question (0)
  • WillWU Profile Picture
    22,361 on at

    Hi Ashok Kumar,

    Please try to use PowerShell to deploy Retail packages Manually.

    ariste.info/.../

  • erptechnician Profile Picture
    50 on at

    I reviewed the referenced solutions, but unfortunately it did not address the problem.  I'll add some details to my post to explain what is happening in my dev environment.  

  • erptechnician Profile Picture
    50 on at

    02/09/2021 Update:

    I'm adding some details with respect to the RetailSelfService installation failure. The Azure Storage Emulator on the OneBox also gets populated with what appears to be the necessary files to process the update. As previously noted, the retail-related update scripts appear to execute successfully all the way through without throwing an error. 

    7484.packages.jpg

    packages2.jpg

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