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Hi,
We are using AX2012 R3. I need to raise a credit note for a partial qty for the invoice booked under service management module
Hi Ludwig,
New Year Wishes
I tried to create a invoice proposal from the project id, but i could not get the invoice details from the service management and unable to proceed further.
please advise on the path or any process flow.
Regards
Sriram GS
I see.
One possibility is selecting the previously posted invoice in the posted project transactions and selecting it for credit note.
Thereafter, create a new invoice proposal.
This invoice proposal should reverse the previous one and credit the amount.
Best regards,
Ludwig
Hello Sriram GS,
The 'invoicing engine' of the service management module is the project module.
If you want to create a credit note then ensure that the correction is recorded in service management and then create a project invoice proposal in the project that is linked to your service.
Once this is done, confirm and post the invoice proposal.
Best regards,
Ludwig
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