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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customer Self Service ...
Service | Customer Service, Contact Center, Fie...
Answered

Customer Self Service Portal - Account Locked

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Posted on by JMAtoms 125

Here I am humbly asking in which 100 sub level deep menu items in one of the 100 related applications that I can do something as simple as unlock an account that has been made so unbearably unintuitive by Dynamics?

Please and thank you.

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,761 on at

    Are you asking to unlock a Portal Users account?

    1. Find the Contact record for the Portal user (if you don't have the form in the next step, go to Contact from the Portal Management app)
    2. Use the Form selector at the top of the record to change the form to the "Portal Contact" form
    3. Go to the "Web Authentication Tab" on the Portal contact form
    4. There is a section on the right with Login Enabled checkbox etc (tick it)

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